· 26. März 2026
Ticket updates now arrive by email
Support sends an email when a ticket changes or gets a reply, and the mail names what changed instead of just saying something did.
Added
- Email notifications for tickets. A new ticket or a reply now triggers an HTML email. Updates list the changes they carry, so the mail tells you what happened without opening the ticket first.
Improved
- Replies from Discord are recognized as staff replies. A reply that arrives through Discord is now treated as coming from staff rather than from the customer, and notifications reflect that.
- Notification links point at the new support domain. Links in ticket and reply emails go to the current helpdesk address, and dates in those mails are formatted readably.
- The Discord bridge retries failed requests. A request that fails is attempted again instead of being abandoned, and the bridge logs when it comes up.